For the minute, I want to talk about my experience with Debenhams online. As you all know by now, I don't like to mince my words or sugar coat things that annoy me - I am also the first one in line to give credit where it's due, as was the case with Yankee.ie and Cara Pharmacy. This, however, was a horrendous experience from start to finish and I can officially say that I will never, ever use Debenhams online service ever again.
A few weeks ago - Sunday 11th December 2011 to be precise, I came across something that my other half had bought me for Christmas. It was an Estee Lauder lipstick, in the colour Pink Ambition. After looking at swatches online, I knew that my sister would adore the colour, and being the type of girl that would never splurge on herself, I ordered one from the Debenhams website for her. I paid instantly, and received an order confirmation by email stating that Debenhams would keep in touch with me during every step of the order.
This, unfortunately, was not the case. After the initial payment, and despite Debenhams claiming on their site that they deliver within 3-5 days:
***Click Pictures for Larger Size***
I heard NOTHING until 3 days later (Wednesday 14/12), when I got an e-mail to say that my order had been despatched:
On the previous day, I had still heard nothing - this was December 13th (Tuesday) and wanted to know if Debenhams used An Post or a Courier so that I could make sure I had arrangements to accept delivery. I took to twitter and asked this:
I got this reply:
The conversation went like this: "Hello Miss X, this is X from Nightline Couriers. I have a small packet here for you from Debenhams, are you around?" "Yes, I'm actually in X village at the moment, so I can meet you at the corner and save you a trip out to my house." "Well, the thing is, it'll be another hour before I get out there, I'm in X town at the minute, you don't know anyone here I could leave it with?" "Eh.... I don't think so, no?!" "What about the Newsagent, I could leave it there? It's just that I'm up to my eyes and I don't think I'll get out to you this evening." "Right. Well sure leave it in the Newsagent so, I'll pick it up later on if you can't get out here." "Grand, thanks a million."
Bear in mind that the town he was talking about is THREE MILES away from my village. What exactly is he getting paid for again?
Poor, Debenhams. Very very poor. Will not be using your online site again.